Improving Customer Service With Snappy’s All-In-One Tech Solutions
It’s no surprise that consumers look for easy and seamless experiences when it comes to restaurants – they want to focus on their delicious food and not on long wait times, faulty technology or confusing ordering systems. According to Restaurants Canada’s recent report, 49% of consumers believe that incorporating more technology into restaurants would make ordering and paying more convenient and to improve the accuracy of their orders. Though automation can be helpful, with so many services and changing technologies on the market, it can be overwhelming for a restaurant to adopt the latest gadgets, as there isn’t a one-size-fits-all solution for each establishment.
Born in response to the chaos that several Canadian restaurants experience managing their operations, Snappy Innovations is restaurant technology partner that is helping to shape the future of foodservice.
“Snappy offers an all-in-one solution, which allows restaurants to focus on their products and services, without having to worry about their technology,” says Ricky Wang, co-founder and CEO at Snappy. “Our goal is to put the power back into the hands of restaurateurs to help them adapt and thrive in any market. With more integrations, functions and customizable options available than any other platform, we’re able to streamline restaurant operations, all while keeping costs low.”
Quick-service restaurants (QSRs) are one sector of the foodservice industry that stand to benefit significantly from technological upgrades. 71% of QSRs believe automation and increased use of tech would help them overcome labour shortages. One of Snappy’s many features include interactive, virtual tools like self-serve kiosks, which will minimize labour costs and overcome any labour shortages, while also helping reduce walkouts, delivering accurate wait times, and reducing no-shows.
With 74% of QSRs expecting to increase their use of automation and technology in the next two years, Snappy’s customizable products can help integrate everything from online food ordering for both takeout and delivery, reservation management, point-of-sale operations, loyalty rewards and membership programs, to gift cards, marketing tools and self-serve kiosks.
Plenty of restaurants across Canada have found success through Snappy’s reliable solutions. Freshslice, a quick-service pizza chain and franchise, adopted Snappy technology as their legacy systems were beginning to slow them down.
“Since using Snappy, we have seen an increase in our efficiency and look forward to the growth of our loyal customer base with our unique rewards system,” says Saf Sandhu, System Manager at Freshslice. “Snappy was amazing and they managed to do all of the jobs that the previous companies were doing, but all in one.”
Now restaurant owners can take back the power and in a ‘Snap’ continue to grow their business and improve their customers’ experiences. Visit www.gosnappy.io to learn more.
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